RGB Industries
Operated by Dulkara Holdings Pty Ltd
ABN: 89 008 092 475
Last updated: 22 October 2026
- Introduction
RGB Industries, operated by Dulkara Holdings Pty Ltd (ABN 89 008 092 475), is committed to respecting and protecting the privacy of our customers, website visitors and other individuals who interact with our business.
This Privacy Policy explains how we collect, use, store and disclose personal information through our website, online store and business operations.
We handle personal information in accordance with applicable Australian privacy legislation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to our business.
- Information We Collect
We may collect personal information when you visit our website, submit an enquiry, request a quotation, create an account or purchase products.
The information we collect may include:
- Name and contact details.
- Business or company name.
- Billing and delivery addresses.
- Email address and telephone number.
- Order details and purchase history.
- Product enquiries and quotation requests.
- Information provided through website contact forms.
- Account login information.
- Payment transaction details and payment status.
- Communications with our business.
- Technical information relating to your use of our website.
We only seek to collect information reasonably necessary for our business activities or otherwise permitted by law.
- How We Collect Information
We may collect information directly from you when you:
- Place an order through our online store.
- Register for a customer account.
- Complete an enquiry or quotation form.
- Contact us by telephone or email.
- Subscribe to marketing communications.
- Communicate with our staff.
We may also collect limited technical information automatically through our website, including:
- IP address.
- Browser type.
- Device information.
- Pages visited.
- Website interaction data.
- Cookies and similar technologies.
Some information may be collected through third-party services used to operate, maintain and improve our website.
- How We Use Your Information
We may use personal information for the following purposes:
- Processing and fulfilling orders.
- Preparing quotations and responding to enquiries.
- Manufacturing and supplying products.
- Arranging freight, delivery and collection.
- Processing payments and issuing invoices.
- Providing customer service and after-sales support.
- Managing customer accounts.
- Maintaining business and financial records.
- Improving our website, products and services.
- Monitoring website performance and security.
- Complying with legal and regulatory obligations.
- Sending marketing communications where permitted by law.
We will not use personal information for purposes unrelated to those for which it was collected unless permitted or required by law.
- Online Orders and WooCommerce
Our online store uses WooCommerce to manage product listings, customer accounts and orders.
When you place an order, we collect the information required to process your purchase, including your name, contact details, billing address, delivery address and order information.
This information is used to:
- Confirm and process your order.
- Arrange manufacturing or dispatch.
- Calculate and arrange delivery.
- Issue invoices and order confirmations.
- Provide customer support.
- Maintain records for accounting and legal purposes.
Customer account and order information may be stored within our website systems and associated business software.
- Payment Information
Payments made through our online store may be processed by authorised third-party payment service providers.
Depending on the payment method selected, you may be required to provide payment information directly to the relevant payment provider.
RGB Industries does not intend to store complete credit card details within its own website database.
Payment providers may collect and process personal information in accordance with their own privacy policies and security requirements.
We recommend reviewing the privacy policy of your selected payment provider for further information.
- Shipping and Delivery Information
Where products are purchased for delivery, we may provide relevant personal information to freight and logistics providers.
This may include:
- Recipient name.
- Delivery address.
- Contact telephone number.
- Email address.
- Shipment details.
- Delivery instructions.
This information is provided for the purpose of obtaining freight quotations, arranging transport, completing deliveries and providing shipment tracking.
Where we use a third-party freight booking platform, such as Interparcel or Transdirect, relevant information may be processed through that provider and its associated courier network.
- Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality and improve the user experience.
These technologies may be used to:
- Maintain shopping cart contents.
- Remember customer preferences.
- Support account login functionality.
- Improve website security.
- Analyse website traffic.
- Measure the effectiveness of advertising.
- Improve website performance.
Where enabled, we may use third-party services such as Google Analytics and Google Ads to understand website usage and advertising performance.
These services may collect technical information about website visitors in accordance with their respective privacy policies.
You can manage or restrict cookies through your browser settings and any cookie controls provided on our website.
Disabling certain cookies may affect the functionality of the online store.
- Marketing Communications
We may send promotional emails, product information or other marketing communications where you have consented or where otherwise permitted by applicable law.
You may opt out of receiving marketing communications at any time by using the unsubscribe option provided or contacting us directly.
Transactional communications, including order confirmations, invoices and delivery updates, may still be sent where necessary to complete your purchase or manage your account.
- Disclosure of Personal Information
We may disclose personal information to third parties where reasonably necessary to operate our business.
These may include:
- Payment processing providers.
- Freight and courier companies.
- Website hosting providers.
- IT support and website maintenance providers.
- Accounting and business administration service providers.
- Email communication providers.
- Website analytics and advertising platforms.
- Government authorities or regulators where required by law.
We do not sell customer personal information.
We take reasonable steps to ensure personal information is disclosed only where necessary and handled appropriately.
- Overseas Disclosure
Some third-party service providers used by our business may store or process personal information outside Australia.
This may include website hosting, cloud-based software, analytics, advertising, payment processing and communication services.
Where overseas disclosure occurs, we will take reasonable steps required by applicable privacy legislation to protect personal information.
Further information about relevant overseas disclosures may be requested using the contact details below.
- Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
Security measures may include:
- Access controls and user permissions.
- Password-protected systems.
- Secure website connections.
- Website security software.
- Restricted access to customer information.
- Appropriate backup and maintenance procedures.
While we take reasonable precautions, no electronic storage or internet transmission system can be guaranteed to be completely secure.
- Retention of Information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including:
- Processing orders.
- Providing customer service.
- Managing warranties and product enquiries.
- Maintaining financial and accounting records.
- Meeting legal and regulatory requirements.
- Resolving disputes.
Where personal information is no longer required, we will take reasonable steps to securely delete or de-identify it, subject to applicable legal and recordkeeping requirements.
- Accessing or Correcting Your Information
You may contact us to request access to personal information we hold about you or to request correction of information that is inaccurate, incomplete or outdated.
We may need to verify your identity before processing a request.
We will respond within a reasonable timeframe and handle requests in accordance with applicable privacy legislation.
- Third-Party Websites
Our website may contain links to external websites or services.
RGB Industries is not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policies of any external websites you visit.
- Privacy Enquiries and Complaints
If you have questions or concerns about how your personal information is handled, please contact us using the details below.
Please provide sufficient information to allow us to investigate your enquiry or complaint.
We will review privacy complaints and respond within a reasonable timeframe.
Where the Privacy Act applies to our business, you may also be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Further information is available at www.oaic.gov.au.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business operations, website functionality or legal requirements.
The current version will be published on our website with the date of the most recent update.
- Contact Information
RGB Industries
Dulkara Holdings Pty Ltd
ABN: 89 008 092 475
Email: it@rgbindustries.com.au
Phone: +61 08 8187 2800
Business address: 23 Heath St, Lonsdale, South Australia, 5160
For privacy-related enquiries, please contact us using the details above.