RGB Industries
Operated by Dulkara Holdings Pty Ltd
ABN: 89 008 092 475
Last updated: 22 October 2026
- Overview
RGB Industries manufactures and supplies industrial, commercial and custom-made products.
This policy explains our approach to refunds, returns, exchanges and order cancellations.
We do not offer change-of-mind returns or refunds for standard or custom-manufactured products. However, discretionary returns of standard stocked products may be considered under the conditions outlined below.
Nothing in this policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law or other applicable legislation.
- Change-of-Mind Returns
RGB Industries does not generally accept returns or provide refunds solely because a customer:
- Changes their mind.
- Orders an incorrect product.
- Selects incorrect dimensions or specifications.
- No longer requires the product.
- Orders an incorrect quantity.
- Finds an alternative product elsewhere.
Customers are responsible for reviewing product descriptions, dimensions, specifications, materials, finishes and quantities before purchasing.
RGB Industries may consider an exception for standard stocked products at its discretion.
Any discretionary return must be approved in writing before goods are returned.
- Custom-Manufactured and Made-to-Order Products
Custom-made, made-to-order and specially manufactured products cannot be returned, exchanged or refunded for change of mind.
This includes, but is not limited to:
- Products manufactured to customer-supplied drawings or specifications.
- Products manufactured to custom dimensions or configurations.
- Products cut, fabricated, modified or finished to customer requirements.
- Products manufactured specifically for an individual order.
- Non-standard products or specially ordered materials.
Once an order has been accepted and manufacturing or material procurement has commenced, cancellation may not be possible.
Any cancellation request must be submitted to RGB Industries for assessment.
Where cancellation is accepted, reasonable costs already incurred may be deducted or charged in accordance with the agreed terms and applicable law.
This section does not affect any statutory rights relating to faulty, defective or incorrectly supplied goods.
- Discretionary Returns of Standard Products
RGB Industries does not generally accept returns for change of mind, incorrect product selection or products that are no longer required.
However, returns of standard stocked products may be considered at our discretion.
Where a discretionary return is approved, the following conditions apply:
- Prior written return authorisation must be obtained from RGB Industries.
- Products must be unused, undamaged and in their original, resaleable condition.
- A restocking fee of 10% of the value of the returned products will apply.
- Original delivery charges are non-refundable.
- Return freight costs are the customer’s responsibility.
- Custom-made, made-to-order, cut-to-length and specially manufactured products are not eligible for change-of-mind returns.
- RGB Industries reserves the right to decline discretionary returns where products cannot reasonably be returned to stock.
The restocking fee may be waived at RGB Industries’ discretion.
Any discretionary return must be completed within the timeframe specified in the written return authorisation.
These conditions apply only to discretionary returns and do not limit any rights or remedies available under Australian Consumer Law.
No restocking fee applies where a customer is entitled to a statutory remedy.
- Faulty, Defective or Incorrectly Supplied Products
If you believe a product is faulty, damaged, defective or does not match the agreed specifications, please contact RGB Industries as soon as reasonably practicable after discovering the issue.
When contacting us, please provide:
- Your order or invoice number.
- A description of the issue.
- Photographs showing the fault, damage or discrepancy, where practical.
- Any relevant supporting information.
We may request additional information or arrange an inspection to determine the nature of the issue.
Where goods fail to meet applicable consumer guarantees, RGB Industries will provide the remedy required under Australian Consumer Law.
Depending on the circumstances, this may include a repair, replacement or refund.
For a major failure, an eligible consumer may be entitled to choose between a refund and replacement.
For a minor failure, RGB Industries may choose to repair the product within a reasonable time.
There is no fixed short reporting deadline that removes applicable statutory rights.
- Return Freight Costs
For discretionary returns approved by RGB Industries, return freight costs are the customer’s responsibility unless otherwise agreed.
Where goods fail to meet applicable consumer guarantees, return freight costs and arrangements will be handled in accordance with Australian Consumer Law.
For large, heavy, oversized or difficult-to-transport products, please contact RGB Industries before arranging a return.
We will advise on appropriate collection, inspection or transport arrangements.
- Shipping Damage
If your order arrives damaged, please contact RGB Industries as soon as reasonably practicable.
Where possible, please retain the original packaging and provide photographs of:
- The external packaging.
- Any visible damage to the product.
- Shipping labels or consignment details.
This information assists us in investigating damage that may have occurred during transport.
We may investigate the matter with the relevant freight provider and arrange an appropriate resolution.
Please do not return damaged goods without first contacting us so that suitable arrangements can be made.
Failure to report shipping damage immediately does not automatically remove any rights available under Australian Consumer Law.
- Incorrect Orders and Customer-Supplied Specifications
Customers are responsible for ensuring that the specifications, measurements, quantities and other information supplied when placing an order are accurate.
Where products have been manufactured correctly in accordance with the specifications approved by the customer, RGB Industries does not accept change-of-mind returns or refunds solely because the customer subsequently requires a different product or specification.
If RGB Industries has supplied goods that do not conform to the agreed specifications, please contact us so the issue can be assessed and an appropriate remedy provided.
This section does not exclude any applicable consumer guarantees, including guarantees relating to disclosed purposes or agreed product characteristics.
- Return Procedure
To request a return or report a product issue:
- Contact RGB Industries using the details below.
- Provide your order number and details of the issue.
- Supply photographs or supporting information where practical.
- Await instructions regarding inspection, collection or return arrangements.
Please do not return goods without first contacting us so that appropriate arrangements can be made.
Unauthorised discretionary returns may be refused.
For approved returns, RGB Industries will provide instructions regarding the return process and delivery arrangements.
Customers should ensure returned products are appropriately packaged to prevent further damage during transport.
Where a return is required by law, RGB Industries will not unreasonably prevent the customer from exercising their rights.
- Refund Processing
Where a refund is approved or required by law, RGB Industries will process it without unreasonable delay.
Refunds will generally be issued using the original payment method where practicable.
The time taken for funds to appear in the customer’s account may depend on the payment provider or financial institution.
Please note that RGB Industries closes annually over the Christmas and New Year period, generally for three to four weeks. During this time, our administrative operations, including the processing of discretionary refunds, may be temporarily suspended.
Any annual closure dates will be communicated through our website where practicable.
Statutory refund rights under Australian Consumer Law remain unaffected by our annual shutdown, and any legally required refunds will be handled in accordance with those obligations.
For approved discretionary returns, any applicable restocking fee will be deducted from the refund amount.
Any refund required under Australian Consumer Law will include the amounts legally payable, without deduction of a restocking fee.
- Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law where that law applies.
Eligible consumers may be entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage.
Eligible consumers may also be entitled to have goods repaired or replaced if they fail to meet applicable consumer guarantees and the failure does not amount to a major failure.
These rights apply to eligible purchases, including certain purchases made by businesses.
These rights are in addition to any rights provided under this policy.
- Contact Information
For enquiries regarding refunds, returns, cancellations or product issues, please contact:
RGB Industries
Dulkara Holdings Pty Ltd
ABN: 89 008 092 475
Email: sales@rgbindustries.com.au
Phone: (08) 8187 2800
Address: 23 Heath Street, Lonsdale, South Australia 5160
Business Hours: Monday to Friday, 8:00 am – 5:00 pm
Closed weekends and public holidays.
Please include your order number and relevant details when contacting us.